At MHS Cabs, “Shipping” refers to the timely allocation and confirmation of your cab, auto, bike, or tempo traveller booking. We are committed to delivering a seamless experience from booking to ride completion.
1. Service Fulfilment
Once a booking is placed, it is immediately processed in our system.
The nearest available driver is assigned to the customer.
Customers receive instant confirmation via SMS, WhatsApp, or in-app notification.
2. Estimated Time of Arrival (ETA)
Local Rides: Driver will reach within the ETA displayed at the time of booking.
Outstation Rides: Bookings are confirmed within 2–12 hours, depending on vehicle type and availability.
Customers are updated in real time if there are delays (traffic, weather, or unforeseen circumstances).
3. Pricing Transparency
All charges (base fare, distance, time, tolls, parking, and interstate taxes if applicable) are shown before ride confirmation.
No hidden costs are added after the booking.
4. Customer Responsibility
Ensure correct pickup location and contact number are shared.
Be available at pickup point within 10 minutes of driver arrival to avoid “No Show” charges.
5. Service Area (Coverage)
MHS Cabs currently operates in Dehradun, Vikasnagar, Haridwar, Delhi, and other covered cities.
Outstation rides are available pan-India, subject to advance booking.
6. Delays & Exceptions
While we strive for punctuality, delays may occur due to traffic, strikes, natural disasters, or technical issues.
In such cases, customers will be notified immediately, and alternate arrangements will be provided whenever possible.